Everyone I've met at the office is extremely nice, especially Charla, the front desk receptionist who always greets me with a smile and REMEMBERS me whenever I come in. I only come in once a month and she knows exactly who I am and where I rent! That's crazy and just a sign of the character of this rental property management service.
Rob then proceeded to sit with me for an hour in his office and dispel all concerns I had about leasing with DMG, explained the situations and scenarios surrounding all of the bad online reviews, and agreed to keep an open communication with me.
I called asking if they were accepting new clients, and luckily they were. I talked with Robert, and we were going to get started. He sent me an email with info and the contact basics. Unexpectedly it took me a couple of days to reach back and say yes send me the contract. But I never heard from him. I had sent the yes email Sunday the well before Thanksgiving. When I didn't get a response by Wednesday I contacted the office. I knew it was the holidays, so no problem that he was out of the office. But still no contact the next week. I called the office a couple of times, and they said he had a personal situation. I understand and said I'd give it a couple more days. But it has been another week and still not even an email. After trying to be patient for a couple of weeks, I'm moving on.
I leased from DMG and would do it again. All the staff were friendly and tried their best to help with any issue that I had. I would definitely rent from them again and would recommend them to all my friends and family.
After I figured out that one of their properties wasn't available for leasing (the washer/drier unit wasn't able to be removed and I had just bought a pair), I was extremely upset at the situation. However, my leasing agent, Lorelei (sorry if I spelled that wrong) handled my stressed-out self with care. Lorelei offered to look through their entire database to help me find a place to live for the next school year.
I understand life happens, but is there no one else in the office who could have even contacted me? What if I was a client at a property they managed?? Very disappointed.
DMG has leased my mothers property for 5 years absolutely no problems.They vetted the tenants and did all the contracts.well worth the cost, will certainly use them again. Ask for Rob he will treat you right.
I have had the pleasure of leasing directly from Rob and DMG for almost two years now. Before working with DMG, I was hesitant due to some negative reviews I read online. However, their professionalism and want to help their lessors quickly came to light during my experience in the leasing process.
While looking through the database with Lorelei, Rob took it upon himself to come into her office and speak with me directly about leasing a property that wasn't listed in their database, as he had just been notified it wasn't going to be re-let for the next school year.
Ever since I signed the lease, every problem I've had with my current unit has been addressed promptly and without question. I had a problem with my plumbing, and it was addressed within a day of notification. I've had an ongoing problem with a recurring smell in my unit that Rob has sent three plumbers out to inspect, as well as a fourth repairman in search of trying to resolve the issue. Never once has Rob broken his promise to me concerning our agreement to open communication.
It was a pleasure working with this company. They were very professional and handled everything in a timely manner.
I cannot recommend DMG and Rob highly enough. It's been a pleasure renting from them, and if I weren't leaving Norman soon, I would continue using their services.
Dmg Real Estate Services is a US Real Estate Agency based in Norman, Oklahoma. Dmg Real Estate Services is located at 3560 Macdonnell Dr, Norman, OK 73069, USA.
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