I have been a return customer here at dr, russell for about 3 years. i been taking 2 of my cats there regularly..I recently found a lost, declawed cat, and they refused to look up "declawing" procedures to help me reunite this cat with its owner. They asked me to first set a appointment for a exam. I told them i was a return customer, and they basically implied, "so what." I am no longer going to go to dr russell. what a jerk!
We've had two 'strays that stayed', and when each needed care, we went here. We were expertly served - yes, the wait was a bit long, even with an appointment, but that happens with medical anything, man or beast - and our pets came home happy and healing. The staff was professional, and courteous, and they addressed our care options during our office visit, so we knew what to expect for bills. Our very upset cats were treated carefully and respectfully, with much kind attention, and we appreciated that.
I've used sooner vet the past 3 years, and have decided to move on. I used to be able to get in and out quickly, but its now routine to wait at least 45 minutes after my booked appointment to get in. They only have two exam rooms, which slows everything up. And the waiting room is filthy.
Quality of care has always been good, though.
We like it here. The waiting rooms were clean and didn't set off my allergies, something I've learned not to take for granted. We'll continue to seek care here, and gladly.
Brown Sara Dvm Sooner Veterinary Hospital is a US Veterinary Care based in Norman, Oklahoma. Brown Sara Dvm Sooner Veterinary Hospital is located at 107 Vicksburg Ave, Norman, OK 73071, USA.
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