I hate writing bad reviews, but everyone needs to know how terrible this store is.
Kristin and her staff are class personified when it comes to impeccable product knowledge and great customer service. When I need to make a jewelry purchase Kay Jewelers in Norman is always my first stop.
My husband bought my engagement ring at the Kay Jewelers at Sooner Fashion Mall. The original ring had an artificial emerald, but he paid extra for them to replace the artificial stone with a natural emerald. The emerald fell out twice within a 6 month period, and the last time we took it in, was because one of the white sapphires fell out. I'm not rough with my hands by any means, and each times stones fell out was because I had snagged them on my clothes.
When we went to pick up the ring the last time, I noticed that the emerald was different. It was a light green, unlike the dark green stone that was previously in it. Upon looking at the stone, we noticed that not only did it have a large scratch mark right down the center, but it was also chipped. We took it back in, and they put it under the microscope. The lady then claimed that there was in fact, no chip, but the scratch was there. She also mentioned that they couldn't replace the stone, and that the stone was artificial - which is not what my husband had paid for. We took it directly over to Mitchell's Jewelry, who had made my wedding band. They looked at it briefly and told us that we were not crazy and that the chip was definitely there.
The employees are under an oppressive dictator of a store manager. We have had 6 years of trouble with 2 ring in this store. After 6 years and 4 managers the current one kept telling me to stop telling at the employees wen I was simply speaking in a normal volume for the surround noise. Then she wouldn't identify herself or give me her bosses name for me to call and speak with. When she ignored my questions and I asked who her boss she threatened to call security... I was kind of over whelmed with confusion as I wasn't being rediculous. This store has gone down hill so fast. She is a worn out pissed off overworked overpaid manager of people who isn't allowed to help customers. She needs fired and put on a black list. Definitely record your conversations when u go in!! I had to call corporate!
Thanks to Kay, we are having to invest in another ring. I have been telling everyone, and I will continue to tell everyone to skip Kay and go straight to Mitchell's. Don't waste your money.
Kristen has only succeeded in 1 thing and that's losing future business, and judging by the other complaints corporate doesn't care about her issues or the customers. If a customer turns their jewelry in to be cleaned or repaired, don't try to give customers something different in return and tell them they dont know their own jewelry. Im sure it hurts the stores P&L to refuse bunk jewelry they TRY to pawn off, or if they have returns, but you would get better treatment from a back alley knock off vendor than at this location.
Kristin the store manager is hateful. I went in to ask her about financing and other options and she couldn’t give me real answers. The girl she called over to discuss progressive leasing was super sweet, but was being cut off by the shedevil continuously. I feel bad for her staff, because working with her must be how the nazis felt under hitler. Never shopping here again!
Kay Jewelers is a US Jewelry Store based in Norman, Oklahoma. Kay Jewelers is located at 3341 W Main St, Norman, OK 73072, USA.
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