I was gifted a ring from Zales and it was absolutely beautiful! We took it in to have it sized to my finger and they happily helped us. They told us it would take about 3 weeks max to get it back. Me being very anxious to get it back called about 2 times a week and 4 times in the last week. They were so polite every time I called and very understanding.
Beautiful jewelry, but horrible customer service. No one answers the phone. Communication on the phone is weak, when you let it ring for 15 minutes. Horrible communication between the store and the jewelry repair... Warning- it may take up to a month just to get a ring resized. Jewelry repair does not do any kind of quality check and may send ring back the incorrect size and you will not be notified of the extended wait time. Sean is an especially poor employee- Does not take any interest in the customers and will lie to you over the phone, if he can be bothered to answer and is in general a real brat. I'm honestly not sure how he was hired in the first place. Dana was kind and apologetic, but I still don't have my ring back yet...
Came here to get my rings soldered together. They charged me $50-good price. I was not notified when my ring was done, I called them and found out. When I got my ring back I found that the stone on top was bent over, the lady I worked with was not empathetic about it. It is a $3,600 ring and they almost ruined it. They sent it back to the jeweler in an extra rush. There was very poor communication from the jeweler to Zales and Zales to me. No one told me how it got that way. And no one knew how that passed the jewlers "deatiled" inspection. They fixed my ring, after they almost broke it...and the soldering was fine. Was not impressed by the customerservice here at all. And I will never go here again
Rude customer service! I had to call the corporate office to get them to answer the phone in order for me to check on my ring that was sent off for repair. The man that took the call was rude and told me that they had my ring for over a week, yet I never received the email that I was told I would receive. The guy, who never said hello or his name then told me that, they promised it would be ready by May 6th and it isn't even May 6th yet. Very sarcastic and unprofessional way to represent this company. We have spent a lot of money with this company but after this type of customer service it may be the last purchase we make.
READ THIS REVIEW! If you are planning on using this store, think again. Today, my husband and I went to pick up my special-sized wedding ring (that we waited 8 weeks to get back) that they had called and said was ready a week prior. When we get there, the ring was a totally different size from what I ordered and I asked why that had happened since we had clearly ordered a different size. Terri had an awful attitude while somewhat placing the blame on us and said, "What do you want me to do? Magically make it the size your ordered??" She continued being rude, so I told her that her attitude was not up to proper customer service standards and I was appalled to learn that she was the manager!!! There are a million other ways that she could have handled the situation. Dana was apologetic and is the only one I can deal with in that store. DO NOT USE THIS STORE.
Zales is a US Jewelry Store based in Norman, Oklahoma. Zales is located at 3349 W Main St, Norman, OK 73072, USA.
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